Refund Policy

In English:

1. Purpose of the Policy:
   At "Meem Services," we are committed to providing high-quality services and ensuring user satisfaction. This refund policy aims to clarify the conditions and procedures related to refunds.

2. Eligibility for Refunds:
   Users may request a refund under the following circumstances:

   • If the requested service was not delivered as agreed.
   • If the service could not be delivered due to circumstances beyond the user's or provider's control.
   • If a payment was made in error or due to a technical issue.

3. General Conditions:

   • Refund requests must be submitted within 7 days of the service date or issue discovery.
   • Users must provide accurate and detailed reasons for their refund request.
   • All refund requests will be reviewed by the support team to ensure they meet the policy criteria.

4. Procedures:

   • To request a refund, please contact the support team via the application or the designated email.
   • The request will be reviewed within a maximum of 5 business days.
   • If approved, the refund will be processed using the original payment method within 7-14 business days.

5. Non-Refundable Cases:

   • If the service was successfully delivered as per the agreed terms.
   • If the refund request is submitted after the allowable time period.
   • If the issue resulted from user negligence or misuse.

6. Service Modification or Cancellation Policy:

   • Users may modify or cancel their order before the service execution begins. In such cases, a small processing fee may apply.
   • If the service has already started, cancellations will not be eligible for a refund.

7. User Agreement:
   By using the "Meem Services" application, you acknowledge your agreement to this refund policy and commit to abiding by its terms.